Everything you need to know.

This page is maintained by BLNC Hydration to answer common questions about orders, accounts, and use of this website. These terms are app-owned editable content and may be updated as our practices evolve.

By using blnchydration.com and placing an order, you agree to the terms below. If you do not agree, please do not use the site or purchase products. We reserve the right to update these terms at any time, and the current version will always be available on this page.

You must be at least 18 years old to make a purchase. Accounts must use accurate contact information so we can reach you about orders, shipping, and account issues.

Product descriptions, images, and pricing are presented as accurately as possible. We do our best to keep everything current, but we cannot guarantee that every screen displays color or detail exactly as the physical product appears.

All content on this site, including text, images, logos, and product information, is owned by BLNC Hydration LLC unless otherwise noted. You may not reproduce, distribute, or use it for commercial purposes without written permission.

We are not liable for indirect, incidental, or consequential damages arising from the use of our products or website beyond the purchase price of the item in question. The laws of the State of Georgia govern these terms.

Every BLNC product is manufactured in small batches and tracked by lot number to support quality and traceability.

This Privacy Policy explains what information we collect, how we use it, and how we keep it secure when you visit blnchydration.com or place an order.

We collect information you provide directly, such as your name, email, shipping address, billing address, and payment details. We also collect basic technical data like browser type, device information, and IP address to help the site function and improve your experience.

We use your information to process orders, send order updates, respond to support requests, and occasionally share product or education updates if you have opted in. We do not sell your personal information to third parties.

Payment processing is handled by secure third-party providers. We do not store full payment card details on our servers. We use industry-standard practices to protect the data we do store, but no system is completely immune to risk.

You may request access to, correction of, or deletion of your personal information at any time by contacting us at liz@blnchydration.com. We will respond within a reasonable timeframe.

This site may use cookies and analytics tools to understand how visitors use the site. You can manage cookies through your browser settings.

We ship to addresses within the United States. Orders are typically processed within 1 to 3 business days. Processing times may be longer during launches, holidays, or unexpected volume spikes.

Standard shipping usually takes 3 to 7 business days after the order leaves our facility. Faster options may be available at checkout depending on your location and the carrier.

You will receive a tracking number by email once your order ships. If a package is returned to us due to an incorrect address, the customer is responsible for any additional shipping costs to resend it.

We are not responsible for delays caused by carriers, weather, or customs processes. If your package is lost or significantly delayed, contact us at liz@blnchydration.com and we will work with you to find a fair resolution.

Shipping costs are calculated at checkout based on weight, destination, and the selected carrier. Free shipping promotions, when available, will be clearly displayed on the site.

We want you to be happy with your order. If you are not satisfied, contact us within 30 days of delivery for a return or refund request. We may ask for a photo or brief description of the issue to help us improve.

Products must be returned in their original container. Refund eligibility will be determined after inspection. Because BLNC Hydration products are consumable, we reserve the right to limit refunds on products that have been substantially used, tampered with, or improperly stored after delivery.

Refunds are issued to the original payment method within 5 to 10 business days after we receive and inspect the returned item. Shipping costs are not refunded unless the return is due to our error.

If your order arrives damaged, please contact us within 7 days and include photos of the package and product.. We will replace the item or issue a refund at our discretion.

Gift cards, subscription charges already processed, and final-sale items are not eligible for return or refund unless required by law.